Contractors Code of Conduct Policy

If you require this document translated or issued in a format which is more appropriate for you, please contact us.

We require our contractors to agree with and sign up to a Code of Conduct which outlines the behaviour and standards we expect of them when working within our Courts or in a tenant’s home.

Work is carried out on a prearranged morning or afternoon appointment between 08:00hrs & 16:00hrs during Monday to Friday.

For emergency / urgent works this can be during out of hours, weekends or bank holidays.

• Produce a photo identity card, with employee’s name, company name, address and telephone number.
• Have a copy of the works order (exception: when the work is an emergency, they will be able to explain the works to be carries out).
• Advise you about the work, how long it will take and any relevant matters.

• Be polite and courteous to the tenant and others
• Avoid the use of abusive or offensive language
• Give consideration to tenants who are elderly, disabled or otherwise vulnerable
• Only move tenant’s possessions with permission and replace after work is done
• Take care of tenants’ possessions
• Cause minimum disruption to the tenant
• Liaise with the tenant at all times during the process of the work
• Confine and protect the area to avoid disruption, obstruction and nuisance
• Provide own source of power unless, before work commences and with arrangements for reimbursement, the tenant will allow the use of their own power
• Avoid the necessity of making excessive visits to bring in materials
• Be careful about security
• Supervise sharp tools, heavy plant, power tools and toxic substances and keep them out of the reach of children
• Regularly clean up all debris, surplus materials and rubbish generated by the work
• Advise the tenant when the work is complete.

• Play music or the radio
• Smoke, drink alcohol or take drugs or be under the influence of drugs or alcohol. Any contractor found under the influence of alcohol or drugs on site will be removed immediately and will not be employed at the Associations sites again
• Use tenant’s WC, kitchen, phone or belongings for personal use or for cleaning equipment unless given permission
• Work at weekends or after hours (unless as part of an emergency or agreed with the tenant).

• Leave the area clean, tidy and secure each day and on completion of the work
• Clean up thoroughly and remove all materials on completion of the work.

The Contractor’s ongoing relationship with the Association will rely on positive feedback from the tenant, gathered through a questionnaire completed after the work is finished.

Return your completed questionnaire to your Court Manager.