| TP01 |
Nine out of ten tenants are satisfied with the overall service from Agamemnon. |
90% |
| TP02 |
Over nine out of ten tenants are satisfied that they are provided with a home that is well maintained. |
93% |
| TP03 |
Tenants are similarly satisfied that Agamemnon provides them with a home that is safe. |
95% |
| TP04 |
Around nine out of ten tenants with communal areas are satisfied that these are kept clean and well maintained. |
93% |
| TP05 |
More than nine out of ten tenants who had a repair carried out in the last 12 months are satisfied with the overall repairs service during this period. |
95% |
| TP06 |
Slightly fewer tenants are satisfied with the time taken to complete their most recent repair after they reported it. |
89% |
| TP07 |
Almost nine out of ten tenants are satisfied with the way Agamemnon deals with repairs and maintenance generally. |
87% |
| TP08 |
Around two-thirds of tenants are satisfied that Agamemnon makes a positive contribution to their neighbourhood. |
68% |
| TP09 |
Three out of four tenants are satisfied with Agamemnon’s approach to handling anti-social behaviour. |
74% |
| TP10 |
Around seven out ten tenants are satisfied that Agamemnon listens to their views and acts upon them. |
72% |
| TP11 |
Around three out of four tenants are satisfied that they are kept informed about things that matter to them. |
76% |
| TP12 |
More than eight out of ten tenants agree that they are treated fairly and with respect by Agamemnon. |
84% |
| TP13 |
Slightly fewer tenants are satisfied that Agamemnon is easy to deal with. |
79% |
| TP14 |
More than one in four tenants who made a complaint in the last 12 months are satisfied with complaints handling |
27% |
| TP15 |
Almost nine out of ten tenants are satisfied with the value for money of their rent. |
88% |
| TP16 |
Strong majority of tenants are satisfied with the value of money of their service charges. |
80% |
| TP17 |
Nine out of ten tenants feel that the last time they contacted Agamemnon, the staff member showed care and respect |
91% |
