Outcomes 2024
Tenant Satisfaction Survey
To view the full Tenant Satisfaction Survey 2023/24 please see here:
| TP01 | Proportion of respondents who report that they are satisfied with the overall service from their landlord. | 88% |
| TP02 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service. | 89% |
| TP03 | Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair. | 88% |
| TP04 | Proportion of respondents who report that they are satisfied that their home is well maintained. | 90% |
| TP05 | Proportion of respondents who report that they are satisfied that their home is safe. | 90% |
| TP06 | Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them. | 70% |
| TP07 | Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them. | 77% |
| TP08 | Proportion of respondents who report that they agree their landlord treats them fairly and with respect. | 81% |
| TP09 | Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling. | 36% |
| TP10 | Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained. | 91% |
| TP11 | Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood. | 64% |
| TP12 | Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour. | 74% |