Rent

Tenants can make rent payments through several convenient methods. Most commonly, payments are made via direct debit, ensuring timely and automatic transfers from the tenant’s bank account. Alternatively, tenants can pay through the housing association’s secure payment machine within each Court. These options provide flexibility and ease, ensuring that tenants can manage their rent payments in a way that best suits their needs.

Supporting a tenant worried about paying their rent involves several steps. First, we offer a confidential meeting to discuss their concerns and explore potential solutions. We can provide information on available financial assistance programs, such as housing benefits or emergency funds. Additionally, we can help tenants create a manageable budget and offer advice on reducing expenses. If needed, we can refer them to external organisations that specialise in financial counselling. Our goal is to provide compassionate support and practical solutions to help tenants manage their rent payments and alleviate their worries.

The association sets its social rent policy based on several key factors. Primarily, rents are determined by the affordability for tenants, ensuring they are fair and manageable. The policy also considers the cost of maintaining and managing the properties, ensuring sustainability. Additionally, the association adheres to government guidelines and regulations, which provide a framework for setting social rents. Regular reviews are conducted to adjust rents in line with changes within the rent setting policy. This approach ensures that rents remain affordable while supporting the long-term viability of the housing services provided.

Rent account statements provide tenants with a detailed record of their rent payments and any outstanding balances. These statements typically include the payment dates, amounts paid, and any arrears or credits on the account. They are issued annually, or on request, to help tenants keep track of their financial obligations. If tenants have any questions or notice discrepancies, they can contact the Teant Support Team for clarification and assistance. Rent account statements are an essential tool for maintaining transparency and ensuring tenants are aware of their rent payment status.

Service charges cover the costs of maintaining and managing communal areas and services, such as cleaning, gardening, and repairs. These charges are typically reviewed annually and are based on actual expenses incurred. Tenants receive a breakdown of these charges to ensure transparency.

Sinking funds, on the other hand, are reserved for major future repairs and replacements, such as roof repairs or window replacements. Contributions to the sinking fund are collected over time to spread the cost and avoid large, unexpected expenses. This proactive approach ensures that the property remains well-maintained and financially sustainable.

Social rents are typically the lowest, set at around 50% of local market rents, making them highly affordable for low-income households or tenants living on a pension. Affordable rents are higher, usually around 80% of market rents, and are designed to be more accessible than full market rents while still providing some affordability. Market rents are the highest, reflecting the full rental value of a property in the private sector without any subsidies. This tiered approach ensures a range of housing options to accommodate different income levels and needs within the community.