Awaad’s Law: Significant Hazard – Damp or Mould – Appendix 3 to Awaad’s Law Compliance Policy v1

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1.   Compliance and Checklist:

Identification & Investigation:

[  ] Log tenant complaint or evidence of damp/mould immediately or within 24hrs upon awareness (e.g. tenant report).

[  ] Conduct inspection within 10 working days.

[  ] Take humidity readings, photograph affected areas and assess ventilation and structural causes.

[  ] Send written findings to the tenant within 3 working days of inspection.

Remediation & Works:

[  ] Confirm hazard and plan remedial action.

[  ] Start work within 5 working days of confirmation.

[  ] Document any reason for delay (e.g. tenant access, specialist availability).

[  ] If delayed, works must physically begin within 12 weeks.

[  ] Use qualified contractors for treatment, ventilation fixes, or structural repair.

[  ] Provide alternative accommodation if conditions are unsafe or repairs require decanting.

Tenant Support:

[  ] Clearly explain the cause and health risks of damp/mould to tenant.

[  ] Provide timeline for each stage of inspection and remediation.

[  ] Offer guidance on temporary mitigation (e.g. airing rooms, dehumidifiers).

[  ] Reassure tenant of their legal rights under Awaab’s Law.

Documentation & Legal Compliance:

[  ] Maintain detailed logs of all actions taken.

[  ] Record reasons for any delays (e.g. access issues, contractor availability).

[  ] Ensure compliance with Awaab’s Law and Housing Health and Safety Rating System (HHSRS).

[  ] Prepare for potential legal scrutiny or Ombudsman review.

2.   Tenant Communication:

We will use this message to notify tenants:

 Subject: Damp/Mould Hazard – Investigation & Repair Timeline
Dear [Tenant Name],

We’ve received your report of damp/mould in your home. We are now acting in line with Awaab’s Law, which requires landlords to resolve such health risks swiftly.

• Inspection scheduled: [Insert Date]
• Findings shared by: [Insert Date]
• Remedial works starting: [Insert Date]

If living conditions become unsafe during this period, we will offer temporary accommodation. Please contact us if your health or home conditions change.

Kind regards,

[Housing Officer Name]
Agamemnon Housing Association